Privacy Policy

1. Introduction

Nearest Cutz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Platform").

2. Information We Collect

Personal Information

When you register for an account, book a service, or interact with our Platform, we may collect:

• Name and contact information (email address, phone number)
• Profile information (profile photo, preferences)
• Location data (address, GPS coordinates for mobile barber services)
• Payment information (processed securely through Stripe)
• Communication history (messages between clients and barbers)

Automatically Collected Information

We automatically collect certain information when you use our Platform:

• Device information (device type, operating system, browser type)
• Usage data (pages visited, features used, time spent on Platform)
• IP address and approximate location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Facilitate communication between clients and barbers
• Send important notifications about your bookings and account
• Provide customer support
• Personalize your experience on the Platform
• Ensure the security and integrity of our Platform
• Comply with legal obligations

4. Information Sharing

We may share your information with:

• Service Providers: Barbers you book with will have access to necessary booking information
• Payment Processors: Stripe processes payment information securely
• Third-Party Services: We use services like Google for authentication and maps
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. This includes encryption of data in transit and at rest, secure authentication methods, and regular security assessments.

6. Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Third-Party Authentication

When you choose to sign in using Google OAuth, we receive basic profile information (name, email address, and profile picture) from Google. This information is used to create and manage your account. Google's use of your information is governed by Google's Privacy Policy.

8. Location Services

Our Platform uses location data to connect you with nearby barbers and enable mobile barber services. When you enable location access, we collect your GPS coordinates to calculate distances, show nearby barbers on the map, and facilitate mobile barber dispatching to your location.

How we use location data: Location information is used solely to provide location-based features within the Platform. We do not sell, share, or use your precise location data for advertising purposes. Location data associated with bookings is retained for service delivery records and may be used for dispute resolution.

You may revoke location permissions at any time through your device or browser settings. Disabling location services will prevent the discovery map and mobile barber matching from functioning, but all other Platform features will remain available.

9. AI-Powered Features & Data Processing

Nearest Cutz uses artificial intelligence to enhance your experience. Our AI assistant ("Aria") and other AI-powered features process your inputs - including text messages, voice transcripts, booking preferences, and service history - to provide personalized recommendations, scheduling assistance, and customer support.

Third-party AI processing: Certain AI features utilize third-party language model providers to generate responses. When you interact with Aria or other AI features, your conversation data may be transmitted to these providers for processing. We select providers with strong data handling practices and contractual obligations to protect your information. Conversation data sent to AI providers is not used to train their general models.

Important: AI-generated responses are provided for informational and convenience purposes only. They should not be relied upon as professional advice. Always verify important details - including pricing, availability, and appointment times - directly with your barber.

10. SMS & Text Message Communications

By opting in to SMS communications during registration or at any point on the Platform, you consent to receive text messages from Nearest Cutz. These messages may include:

• Appointment reminders and confirmations
• Booking status updates and cancellation notices
• Waitlist notifications when a spot becomes available
• Review requests following completed appointments
• No-show follow-up communications

Message frequency: Message frequency varies based on your activity. Standard message and data rates may apply depending on your mobile carrier plan.

Opt-out: You may opt out of SMS communications at any time by replying STOP to any message or updating your notification preferences in your account settings. Opting out of SMS will not affect your ability to use the Platform, but you may miss time-sensitive appointment reminders.

11. Video Consultations & Recording

Our Platform offers video consultation features powered by third-party video providers. When you join a video call:

• Your camera and microphone data are transmitted in real-time to other call participants
• Video calls may be recorded or have AI-assisted note-taking enabled by the meeting host
• You will be notified and asked for explicit consent before any recording or AI note-taking begins
• If you do not consent to recording, you may still participate in the call without recording enabled for your portion, or you may choose to leave

Recorded meetings and AI-generated notes are stored securely and accessible only to authorized participants. We do not share call recordings with third parties unless required by law.

12. Children's Privacy

Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: